Whether you have a question about your account, need help navigating the platform, or just want to understand how something works — our team is ready. Real people. Real answers.
We don't hide behind a maze of automated menus. Pick the channel that works best for you — we aim to respond to every inquiry within 24 hours, often much sooner.
Best for detailed questions, account issues, or compliance enquiries.
support@neuralinkaiguide.comAvailable 24/7 via the platform dashboard. Fastest way to get an answer.
Access via your account →For technical issues that need investigation or escalation, submit a ticket through the help centre inside your account portal.
Live chat: typically under 5 minutes
Email: within 24 hours (usually same day)
Support tickets: 24–48 hours depending on complexity
The platform serves users across multiple markets. Our support team is familiar with the specific regulatory context and common questions in each region.
Support for Canadian users including IIROC-related queries and CAD deposit/withdrawal questions.
UK-specific support including FCA compliance questions, GBP transactions, and UK tax considerations.
Support for Australian users including ASIC-related questions and AUD account management.
Use the "Forgot Password" link on the login page. A reset link will be sent to your registered email within a few minutes.
Withdrawal requests are typically processed within 24 hours. Bank transfer timing depends on your financial institution.
Yes — risk parameters can be updated at any time from your account dashboard under the "AI Settings" section.
If you haven't created an account yet and want to see the platform for yourself before reaching out, sign up for free — no obligation, no hidden costs to get started.
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